Capital Internet F's the DNS Goat in the A - Missy Notices

Missy of Yellowjeepgirl noticed that joereger.com was down yesterday and shot me an email. Capital Internet had F'd the DNS Goat in the A but the error hadn't yet propogated to me so I replied to her with a confused it's-alright-ish email. DNS is the system that maps the pretty name joereger.com to the ugly IP address 63.173.68.22. Without it I'm lost in space. Around 8PM joereger.com and qlogger.com went down for me. Madness followed. I started calling Capital Internet every few minutes but couldn't get in touch with them. They're assclowns. Below was my summary to Missy as of this AM (minus some other random stuff). That was 15 hours into the error. It's now 23.5 hours and they've just managed to get A SINGLE F'ING DNS ENTRY restored. Alright, it was a few entries for a few domains. Not complex stuff though. Thanks to Missy for pointing it out. The Finnish web loggers are going to be pissed. And all qlogger.com users. Luckily, all the reger.com accounts worked... this was a selective GADNS F. -- Joe

-----Original Message-----
From: Joe Reger, Jr. [mailto:joe@joereger.com]
Sent: Friday, April 30, 2004 9:11 AM
To: 'Missy'
Subject: RE: sites?

Hey Missy!

Sites still down.

I was up most of the night paging them and leaving messages every hour or so
with increasingly philosophical analysis of their rather poor business
practices in the areas of change control, customer service and colocation.
Still have yet to hear anything 15 hours after they hosed me and 12 hours
after I started contacting them.

They're a class act. Can't wait until I can afford to leave them.

I'm not bitter.

(Update) The assclowns from Capital Internet finally called me. I gave them
a 3 minute earfull and then heard "can you speak up... I can't hear you...
we got a new phone and I can't set the volume."

I don't think my second version was as evil because I had to remember to
speak up.

They told me one of their DNS servers went bad so they promoted another one
that they "just so happened" to be planning on launching this Sunday. How
convenient. And very nice that the undid the built-in redundancy of the
internet by not allowing the secondary DNS to take over... no... they
decided to do a rush-job in launching the new one and "forgot" about
something like 1000 domains. Now they're asking me how to setup a wildcard
DNS entry... "oh, I'll just have to play with it until it works." "Do you
know where your email is sent?" "We don't know what the IP address for
joereger.com is."

Wow. Assclowns. Big time.

I lied... I am bitter.

Joe